Returns & Exchanges

At Issy, we want you to love your beauty routine. If you are not completely satisfied with your purchase, you can return or exchange eligible products within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original, unopened packaging to ensure they remain protected during transit back to our warehouse.

3

Ship It Back

Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing