Frequently Asked Questions

Everything you need to know about your Issy beauty essentials.

Does Issy test its products on animals?

No, we are proudly 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.

When will my order arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.

Are your products safe for sensitive skin?

All Issy products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.